- Angelfish Edition
- Number of Profiles A profile is a set of reports for a website. A profile is typically used for a single website, but can also combine multiple websites into a single set of reports.
- Additional Profiles Profiles can be added in blocks of 100 to any Angelfish edition.
- Annual Price Angelfish pricing is an annual subscription. Angelfish customers receive all software updates and basic support.
What is a Profile?
A Profile contains a set of reports and the configuration settings for the reports. Typically, Angelfish customers use one Profile for each website they track. But it’s also common to use a Profile to track individual subsites, especially in SharePoint environments.
What if I need more than 100 Profiles?
You can add Profiles to your Angelfish installation in blocks of 100. If you’re a current customer, we will adjust the price & renewal date to match your existing Angelfish instance. For more information, please contact us.
What are the hardware requirements?
Please have a look at the “System and Hardware Requirements” article in the Angelfish Help Center: https://support.angelfishstats.com/entries/22180193-System-Hardware-Requirements
Where are installation instructions?
Please have a look at the top section of the Admin Essentials article in the Angelfish Help Center – it contains links for Windows and Linux installation instructions: https://support.angelfishstats.com/entries/99865706-README-Administration-Essentials
Do I need to install Angelfish on my web server?
No. As long as Angelfish is able to access web server logs, Angelfish can be installed anywhere in your network.
Do I need to install tracking code on my website?
No – Angelfish offers multiple tracking methods, and there’s a good chance Angelfish will be able to process your existing data. Learn more here:
Is support included?
Basic support is included for all customers. It offers email-based support only.
Priority support is available for customers who require a higher level of service. Priority support provides a priority support queue for tickets, phone callbacks, and screen sharing-based assistance. The price is 40% of the software price.
Do you offer training and/or consulting?
Definitely. Please contact us with questions about your needs.
Do you accept purchase orders (POs)?
We do not accept purchase orders as form of payment nor the terms and conditions commonly associated with purchase orders. However, we will reference a PO number on a quote or invoice for your internal tracking and record keeping.
We are able to keep our prices low by not offering commercial credit terms, and by offering a standard End User License Agreement (EULA).
Some of our customers purchase Angelfish through a reseller, as many resellers allow payment via PO.
Which resellers do you work with?
Which payment options do you accept?
Our payment terms are Net 0 for all customers. We accept payment by credit card, mailed check, and bank transfer. Once full payment is received, we will update the Server IDs and notify the customer’s billing and technical contacts.
If you require any federal forms (e.g. W-9), please contact us
I have more questions. How can I get in touch with you?
Please click the Live Chat feature in the lower right corner of this page, or use one of the options (form or phone) on the contact us page.