Support

Everything you need to get started with Angelfish Software.

Documentation

Knowledge Base

Self-service help articles are available at the Angelfish Software Knowledge Base.

Popular Articles

Installation Instructions (Windows)

Difference Between Angelfish and Urchin

Visitor Tracking Methods


Visit the Knowledge Base for More

Technical Assistance

Support Cases

Current customers can open a new support case via the Angelfish web interface. A valid Angelfish subscription is required to open a Support Case.

How to open a new Support Case:

  1. Open Angelfish application
  2. Click on the “About” link located in the top navigation
  3. Fill out the form and submit

Premium Support

Support Plans

Basic Support Plan

– Provides email-based support with no guaranteed response time. Included with all Angelfish Software purchases,

Premium Support Plan

– Provides email-based and chat-based support, web-based administrator training seminars, and a priority queue for all support cases. Optional addon at 40% of the annual software purchase price.